Shipping and Delivery:
Greeting cards, gift tags, small gift items
Sent via Hong Kong local post (non-registered – estimated delivery 2-3 working days)
Personalised Prints and Canvases
Sent via registered post (prints) or courier (canvas or parcel of multiple prints and cards). Postage costs will be calculated when ordering or for courier delivery an estimate will be given which is due on delivery.
We are happy to ship your order anywhere in the world. Parcels are sent via HK post or goeasyship.com at the lowest rate possible. Postage costs will be calculated by weight and according to current rates. For an idea of costs please see – App1.hongkongpost.hk/calc/eng/index.php
We HATE extortionate shipping fees and it’s our promise to provide delivery options at the most competitive rate possible.
Please be aware that you, or whoever the lucky recipient might be, may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you're unsure how this will affect the overall cost of your order, please check your Local Legislation rules. We cannot take responsibility for additional customs duties for your particular country.
Returns and Cancelations Policy:
If you are not completely satisfied with your purchase we will offer you a full refund provided the goods are non-personalised and are in a saleable condition - or we will provide a replacement product in the unusual case that your goods have arrived faulty or damaged.
Any complaints will be dealt with as soon as possible and on a case-by-case basis. Please email firstname.lastname@example.org with RETURNS clearly marked in the subject line to start the process.
When not designing our range and personalising orders, we also pursue licensing opportunities and work with a range of apparel, stationery and textile companies. We would love to see our patterns on your products!
A selection of Ellie’s surface design and patterns can be viewed in her portfolio here –
If you are a trade customer and our style suits your brand, we would love to hear from you to discuss licensing opportunities – big or small!
Please reach out directly to email@example.com
If you have a shop or e-shop and would like to stock our products, please apply for a trade account here.
5 Reasons to sell our products:
Please note our wholesale Terms and Conditions include the following terms:
A full catalogue of designs and ordering details are available with a successful application of a trade account.