All Products:
Personalised Products:
Pricing, Orders and Payment:
All prices are shown in Hong Kong Dollars (HK$). All prices are subject to change without prior notice. Any price increase will not affect orders which have already been processed and a confirmation of purchase sent.
All payment is required in full at the time of ordering from www.biscuitmoondesigns.com. A confirmation email will be sent to you after successfully placing an order. Please contact us at ellie@biscuitmoondesigns.com if you have any problems ordering.
Minimum orders are set by outside suppliers and not determined by us. Any re-orders of cards – or changes to quantities after approval are subject to our minimum order quantities and will be treated as a new order. A separate invoice will be sent and full payment is required before dispatch.
Amendments to other orders – if you have ordered and changed your mind, please contact us as soon as possible. If your item has already been dispatched please follow the process for returns. If your item has not yet been dispatched we are happy to offer you a refund. Please allow 10 business days for refunds to be processed. This may be longer during holidays.
Bespoke orders not made directly through the website will receive a quotation/invoice before any design work is undertaken. For printed goods, a minimum of 50% deposit is required before any artwork is started and the remaining balance needs to be settled upon approval of the artwork, prior to printing. Should you wish to cancel a project after ordering, and artwork has been started, your deposit will be forfeited in full and no digital files / printed goods will be provided. Any bespoke project requiring high resolution digital files to be sent will require payment to be settled in full before delivery. When the scope of a project changes and additional costs are justified, further payment may be applicable. You will always be notified of additional costs prior to the work being undertaken.
LICENCING:
When not designing our range and personalising orders, we also pursue licensing opportunities and work with a range of apparel, stationery and textile companies. We would love to see our patterns on your products!
A selection of Ellie’s surface design and patterns can be viewed in her portfolio here –
If you are a trade customer and our style suits your brand, we would love to hear from you to discuss licensing opportunities – big or small!
Please reach out directly to ellie@biscuitmoondesigns.com
WHOLESALE:
If you have a shop or e-shop and would like to stock our products, please apply for a trade account here.
5 Reasons to sell our products:
Please note our wholesale Terms and Conditions include the following terms:
A full catalogue of designs and ordering details are available with a successful application of a trade account.